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Outfunnel career site
Tallinn · Hybrid Remote

Customer Support Specialist

Outfunnel is a small software startup with big ambitions, founded in Tallinn, Estonia. And we’re looking for an enthusiastic Customer Support Specialist to join our team.

We usually respond within three days

We're a small startup that's taken on a big challenge - disjointed data in sales and marketing teams. We have the traction, the funds, the experience, and the ambition to build a great data integration tool and a great company. 

We’re looking for an enthusiastic Customer Support Specialist to join our team.

This is what you'll be working on:

  • Provide world-class customer service via live chat, email, and virtual meetings for our customers around the world
  • Understand the business challenges of our customers, find gaps in their workflows, and recommend ways to get the most value out of using Outfunnel
  • Become a valuable partner by educating customers on how to create workflows, maintain data hygiene and how to build their sales and marketing software stack
  • Collaborate with the product and engineering team to tackle customer issues
  • Build rapport in partner app communities and eloquently bring Outfunnel as a solution to their pain points

We're looking for someone with this profile:

  • Based in Estonia
  • Outstanding communication skills and native-level command of spoken and written English language
  • Love for helping people and building relationships
  • Ability to empathize with the customer and create positive customer experiences
  • 2+ years of experience in customer support and/or familiarity with CRMs and marketing automation/data syncing tools
  • Problem-solving mindset to understand customer needs and ability to explain complex issues in an easy and understandable manner
  • Appreciation towards the (sometimes messy) collaborative and fast-paced startup work environment
  • Is willing to give and receive feedback

What we offer:

  • Create your own path and shape the company #startuplife
  • A no-BS fun company culture (hackathons, team outings, monthly team lunches, fikas and more)
  • Opportunities to learn and grow from a growing startup
  • A decent salary and stock options
  • A chance to get to know Tallinn better if you don’t live here yet
  • Seriously good people to work with (ex-Pipedrive, ex-Skype)
Locations
Tallinn
Remote status
Hybrid Remote
Picture of Markus Leming
Contact Markus Leming Co-founder and head of product

Colleagues

Picture of Andrus Purde
Andrus Purde
Co-founder and CEO
Picture of Diana Machado
Diana Machado
Customer Support Specialist

Current openings

More jobs

Tallinn

What working at Outfunnel is like

Outfunnel is a great place to get some of your best work done, and to learn fast. 

We're somewhat old-fashioned in the sense that we have an office and we gather in the same space regularly. But one of the team members is fully remote and working from home is always an option. 

It's not fun and games every day, but there's definitely fun (and even games) on some days.

PS. Check out our tech blog to learn more about the kinds of things our engineers work on. 

About Outfunnel

We’re Outfunnel and we’re building the only data connection tool on the planet that's designed for sales and marketing. Here's why we're doing this. 

Our team members are experienced marketers, sales operators and developers from companies like Pipedrive, TheNextWeb, Google, and Skype.

We are backed by byFounders, Paua Ventures and a fine group of angel investors. Most of us are based in Tallinn, Estonia from where we’re serving 1,000+ small businesses around the world.


Founded in 2018
Co-workers ≈ 10
Turnover 6-digits of ARR
Tallinn · Hybrid Remote

Customer Support Specialist

Outfunnel is a small software startup with big ambitions, founded in Tallinn, Estonia. And we’re looking for an enthusiastic Customer Support Specialist to join our team.

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